Absa Complaints

I'm having difficulties in obtaining my account statements since 2022. Received then for 2022 and 2023 after complaining but then again nothing. Bernie fix now according to them so I've received one for July 2026.

Endless emails complaining and no results. Close been close same day as I lay complaint. Been going back and forth for emailing my complaint and them sending me to my branch. System of branch and complain department differs. My fica in branch was correct but not at Absa headoffice system. They don't want to send me statements not received, free of charge, instead they want me to download them at a cost of R10 per statement. The lady attending to my complaint everytime is Kim Rousseau. Email addressed used is *** On 09/09/2026 I've send another email and it was acknowledges at 09h56, case closed on10/09/2026 at 14h57. Referring me back to the branch. The answer and iI quote "kindly nite that II can't assist with your request, kindly visit your nearest Absa branch, or you may retrieve statements on the online banking services"

Now I want to know who will help me?