Absa complaint -zero service, lots of customer tossing around

Online transaction ***** and Absa has tossed me back and forth since Sunday 20th September- a transaction of R79 turned into a deduction of over R2000. I received no OTP and no verification of amount and to get them to reverse the transaction is mission impossible.

With reference to :Account name: Account Number:

Calling *** has not yielded anything. Kindly reverse the amounts/transactions from Sunday 20/9/2020 by luxnamasteinfo.com/ trimfrenzyinfo.com - that was made from website ketopremiere.com. I made a transition online and paid using my card details - the transaction was 'supposedly' for R79 , only to get a surprise notification for an amount i.e first an amount of R1902 48 from luxnamasteinfo + another one of R69,69 from trimfrenzyinfo.com was taken. Upon realizing that this might be **********- i called the company and told them i will report this to the police - they are sending me back and forth trying not to cancel the transactions- and making horror claims that its a monthly subscription and that the amount charged are legit- which is not the case' -clearly this is a ********** company as i did not purchase anything for long term/ the deducted amount. I am now worried that my account will now be at risk from month to month. Kindly reverse the funds urgently and also advise what will be done to red flag and ensure the transaction doesn't get deducted again once there is money in the account/ in the next months - also are there any extra precautions i takes from my side to ensure this doesn't happen again i.e i did not get a confirmation email

**Awaiting your urgent response as this is my last money for the month.

Regards

Phumudzo Sambo

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