ABSA complaint do not provide feedback or action against complaints raised.

I order a card and receive a message to collect it at the Waverley Branch. Upon my visit - I stood in line at Customer Service for 30 minutes with the line not moving. There were one customer service agent and no branch manager walking the floor to enquire what the clients are there for. There were only one cashier and some of the clients while standing in the queue complaint. I submitted a complaint with ABSA and to date, hereof a certain Thandi Shabangu, a representative of ABSA Complaint neglected to provide feedback, as this is not the only incurrence and dissatisfaction of the branch client service, has been raised.