ABSA Complaint - bad service

ABSA is an institution which I would not trust.

After an arrangement was made and my debit order amended accordingly and additional amount was deducted.

I sent through proof of insurance and ABSA still debited my account with their insurance premium. The consultant who contacted me with regards to the insurance was very rude and said she will ensure that the insurance premium will be debited to my finance account even if I send the proof of insurance. And by golly it was debited after I sent the proof of insurance. I wasted nearly an hour on call from my cellphone for the negligence of ABSA. What a poor banking instituition.