ABSA COMPLAINT
I am currently under dept review. Absa knows this. After I renewed my contract at work, they accidentally used my old banking details and deposited my salary into my old checking account. ABSA has been unable to assist me in this matter. I even spent an hour and a half at the Cape gate branch opening a new savings account, as I was told that this would help. It's been a week and I'm still waiting for my salary...
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
05 Oct 2020, 11:44Dear Claudia Adonis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards, Rezona Louw Group Customer Care
Absa's reply05 Oct 2020, 11:44
Official
Dear Claudia Adonis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***3 Kind regards, Rezona Louw Group Customer Care