CW
Creative W
1 reviews | Active since Aug 2018
22 Aug 2018, 10:39
ABSA Complaint
As a long standing client of ABSA, I am very disappointed in the service i received from the ABSA insurance department. Based on incorrect assessment from ABSA for a damaged gate (caused by a collision from a motor vehicle) ABSA has disreputed my claim for gate repairs/replacement.
The ABSA assessors never checked to see if the motorized gate was working, instead they photographed the gate off its track and dis-reputed the claim on visual inspection only. As i am not in the field of gate repairs or manufacturing, I have had two different contractors asses the gate and was advised to have a new gate made as the damaged gate repair would have no guarantee on workmanship due to the nature of the damage and currently the gate is bent and cannot be used
This level of service from ABSA was unexpected and leaves me with consideration of using a different banking institution. Please reference claim number **********
Disappointed, M S Gangan
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
22 Aug 2018, 21:29Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply22 Aug 2018, 21:29
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
CW
Creative W's updateReviewer Update
23 Aug 2018, 09:54Good morning thank you for your response.
My ID number is *** 089 and the claim number is 34 73 843.
You can reach me on my mobile if you have any further queries.
Kind Regards
Mr Marcus Gangen
***
CW
Creative W's update23 Aug 2018, 09:54
Reviewer Update
Good morning thank you for your response.
My ID number is *** 089 and the claim number is 34 73 843.
You can reach me on my mobile if you have any further queries.
Kind Regards
Mr Marcus Gangen
***
Absa's replyOfficial
24 Aug 2018, 10:20Thank you
Best regards,
Absa's reply24 Aug 2018, 10:20
Official
Thank you
Best regards,