ABSA company acct frozen - FICA non-compliance

I went to our ABSA company account to pay a supplier and was notified that our account had been frozen due to FICA non-compliance. Even though ABSA has contact details (email addresses and cellphone numbers) for both directors who are signatories on the account, the FICA department felt that the best way to initiate the FICA renewal process was to freeze our account. Our account has been active since 2002 and we have bond accounts properly FICA'd as well as personal accounts with ABSA. Our contact also confused us by only asking for shareholder information after much backwards and forwards which further delayed the approval. Incredibly poor service and an astonishingly heavy handed and aggressive way of handling an annoying process. Not happy...