ABSA Committed to giving exceptionally bad service

I wrote a review previously and have been engaging with the social media department who manages to assist with one issue but despite sending emails explaining exactly what I require they just CANNOT understand what is required and will not assist me. Both my parents banked with ABSA for years and had their wills with ABSA yet because of ABSA’s incompetence from day 1, 9 months later, I am still going round and round in circles. I am sure that ABSA must be using AI to run these departments because it’s like dealing with mindless zombies that cannot understand the problem and come up with a solution.