kM
kedibone M

1 reviews | Active since Jun 2019

18 Sept 2019, 00:14

ABSA COMMITS ***** IN PERSONAL ACCOUNT AND LIES ABOUT IT!

This bank is yet to process my money, I requested a payment using my ABSA card 2months ago, only to find that they blocked my account from receiving money from FBS a merchant that I have been trading with since I could remember. I made the mistake of adding bank accounts to my FBS profile assuming that all banks are like FNB at FNB they have a system that recognizes international transactions and can track their cost to date, meaning if you are exchanging the rand to the dollar then you will have a stable currency exchange, no other trader can breach into your account, which is what happened to me when I switched to ABSA, not only did they allow another trader to breach my account, but they blocked a trader that I knew and trusted for a long time. IN FIXING THEIR MISTAKE THEY Committed ***** IN MY ACCOUNT, they made a false debit and claimed it was FBS only to find it was a journal debit from ABSA. It takes forever to have the ombudsmen take your case but I REPORTED THIS. Will post more reviews to inform you of what ABSA did and also share more information on this case because this is very serious what this bank did, they almost ruined my relationship with FBS.

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Replies (2)
Absa
Absa's reply18 Sept 2019, 10:13
Official
Dear Customer
 
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
 
Kind regards
 Nthabiseng Sibande
 Customer Value Management
 Absa Bank Ltd
kM
kedibone M's update20 Sept 2019, 00:23
Reviewer Update
I promised; I would continue updating on this matter, I would have to write another review that adds details on the initial case, but thus far, ABSA has debited my account and I now owe them R800, all of this because I wrote this review. What I gather is that writing this aggravated them so much that they debited my account and I still know nothing about my transactions what happened to my money, I don't know. But I will not be discouraged I will continue with this matter now more than ever, knowing that this is how you are treated when you air out a complaint.