LB
Lerato B

1 reviews | Active since May 2017

12 Dec 2022, 16:38

ABSA commercial vehicle finance takes over 6 months

A bank that doesn't value clients. I app**** for business vehicle finance in August 2022 and I am still left hanging with no feedback. After several back and forth and nonsensical excuses from my banker, Jane Ledwaba based at Menlyn Maine, I believe that my application has even shoved in the nearest bin. There is no sense or organisation and urgency given to my application while a competing bank, granted my application within 72 hours.

Earlier this year, I was hopping around as my banker was changed and I was left frustrated and stranded. However, a vehicle application which takes over 3 months is reason enough to change banks and never look back.

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Replies (1)
Absa
Absa's reply13 Dec 2022, 09:42
Official
Dear Lerato
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
 
The reference number for your complaint is C-***9.
 
Regards
Pravesh Bejay
Customer Value Management