ABSA colludes with debt collectors to

I need urgent intervention regarding my credit card debt. Since November, I’ve made multiple payment arrangements via attorneys, but your system keeps transferring my debt to new collectors (3 so far!). Each time, the cycle repeats: I pay, but the balance doesn’t drop—it just moves to another agency.

Now, a new collector is threatening a “court order” and demanding personal information over the phone, which I can’t risk sharing. This is unacceptable:

Why does Absa keep assigning new collectors despite my payments?

Why are collectors threatening legal action instead of resolving the debt?

Why can’t I pay Absa DIRECTLY to avoid this chaos?

I demand:

A direct payment plan with Absa (no more third-party transfers).

Proof of how my prior payments were app****.

An investigation into these aggressive collectors.