Absa Collections Department Lies When Making Payment Arrangement

Absa collections is the worst department they have.

They make an arrangement with you, only to go completely against the arrangement.

Now I’ve been using the airtime advances to call them so they can reverse the money that was outside our agreement.

I’ve been sent from freaking pillar to post.

All agents I spoke to **** to me and told me things just to get me off the line.

I called on Monday (26/10/2020) was told that if I go to the branch I get an immediate payment.

I get to the branch, they tell me 3 - 5 working days.

I call twice last Thursday (5/11/2020). They tell me my request was declined because an agent made an error when making the request and that I have I have to wait 3 - 5 working days.

I called twice today (9/11/2020). One agent told me my money should reflect on my account and then the another tells me it’s sent for processing and I should wait for at least 24 hours.

This is the worst experience I’ve had. All other banks have heard my pleas and didn’t even put me through anything like this.

Once I’ve settled my accounts with Absa. I want absolutely nothing to do with the bank