JM
Jacques M
1 reviews | Active since Dec 2012
14 Aug 2020, 12:00
ABSA Collections Department
I have two bond accounts with ABSA. I app**** for my flexi credit to be released to me and now I have a 5-7 day waiting period to release MY OWN MONEY TO ME. I moved from ABSA Private Banking to FNB recently and kept my bonds with ABSA. This made me realize that I just have to move everything to my new bank as I cannot access my own money in a Flexi bond. This is really annoying to have a waiting period. ABSA call me on *** to release my money and to keep me as a client. Jacques Muller.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
14 Aug 2020, 15:06 Dear Jacques Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply14 Aug 2020, 15:06
Official
Dear Jacques Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards, Rezona Louw Group Customer Care
Best regards,
JM
Jacques M's updateReviewer Update
14 Aug 2020, 22:41Still not resolved....can Berryl the Manager from the Pre Legal Department please contact me as one of her advisors sent her a mail requesting her to please contact me before close of business today.
JM
Jacques M's update14 Aug 2020, 22:41
Reviewer Update
Still not resolved....can Berryl the Manager from the Pre Legal Department please contact me as one of her advisors sent her a mail requesting her to please contact me before close of business today.
JM
Jacques M's updateReviewer Update
17 Aug 2020, 22:54Hi ABSA still no reply....It is Monday already. You are not treating your paying customers right.
JM
Jacques M's update17 Aug 2020, 22:54
Reviewer Update
Hi ABSA still no reply....It is Monday already. You are not treating your paying customers right.
Absa's replyOfficial
18 Aug 2020, 08:10Dear Jacques
We acknowledge receipt of your posting below .
The bank will provide you with final feedback on your complaint todya.
Kind regards, Rezona Louw Group Customer Care
We acknowledge receipt of your posting below .
The bank will provide you with final feedback on your complaint todya.
Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply18 Aug 2020, 08:10
Official
Dear Jacques
We acknowledge receipt of your posting below .
The bank will provide you with final feedback on your complaint todya.
Kind regards, Rezona Louw Group Customer Care
We acknowledge receipt of your posting below .
The bank will provide you with final feedback on your complaint todya.
Kind regards, Rezona Louw Group Customer Care
Best regards,
JM
Jacques M's updateReviewer Update
19 Aug 2020, 19:23Good day ABSA. Thank you very much to Beryl Indensohn for saving the day. All holds were removed and thanks to her I could buy the new vehicle. Many thanks. Appreciate her assistance. Kind regards. Jacques Muller.
JM
Jacques M's update19 Aug 2020, 19:23
Reviewer Update
Good day ABSA. Thank you very much to Beryl Indensohn for saving the day. All holds were removed and thanks to her I could buy the new vehicle. Many thanks. Appreciate her assistance. Kind regards. Jacques Muller.
Absa's replyOfficial
20 Aug 2020, 07:15 Dear Jacques
We acknowledge receipt of your posting below .
Kind regards, Rezona Louw Group Customer Care
We acknowledge receipt of your posting below .
Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply20 Aug 2020, 07:15
Official
Dear Jacques
We acknowledge receipt of your posting below .
Kind regards, Rezona Louw Group Customer Care
We acknowledge receipt of your posting below .
Kind regards, Rezona Louw Group Customer Care
Best regards,