HS
Heinrich S
1 reviews | Active since Mar 2024
14 Mar 2024, 09:20
ABSA COB delays
I am assisting a client to get a certificate of balance from ABSA We are being told to keep following up . This is wrt accounts of a client that died in July 2023 No firm date for finalization can be provided.
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Absa's replyOfficial
14 Mar 2024, 11:05Dear Customer Thank you for bringing this matter to our attention and we apologise for the inconvenience caused, your reference number is C-***3. Kindly provide us with our customer's ID number and the account number to log a formal complaint for investigation.
We would also like to have the letter of authority from the magistrate's court and the department you spoke to as well as the date of contact. Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
We would also like to have the letter of authority from the magistrate's court and the department you spoke to as well as the date of contact. Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply14 Mar 2024, 11:05
Official
Dear Customer Thank you for bringing this matter to our attention and we apologise for the inconvenience caused, your reference number is C-***3. Kindly provide us with our customer's ID number and the account number to log a formal complaint for investigation.
We would also like to have the letter of authority from the magistrate's court and the department you spoke to as well as the date of contact. Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
We would also like to have the letter of authority from the magistrate's court and the department you spoke to as well as the date of contact. Looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,