ABSA clueless and no service

I have been trying for a few years to get someone from ABSA to explain how can my bond be sitting pretty much unchanged after paying it off for 15 years, but to no avail... Now it turns out I have 4 bonds instead of 3 and collections department what's payment or else.... I first received a call that I was 3 years behind and my outstanding balance was approximately R18k, when I said that neither of the period nor the amount was correct, the person on the other side after some time and thought agreed... He then came back to me with 4 bonds... Emailing home loans has proven futile too... I was send only 2 bonds... After physically going to Head office at Century City, I was promised that someone would come back to me... No such luck, but my husband, who has nothing to do with this property received a call from "someone" asking to do an evaluation for auction!!! Where is your letter of demand and legal process, forget customer service!!! Clearly no one knows what is going on in ABSA, as forget the left hand and right hand, the fingers there are not even on the same page... Anyone to assist????