ABSA Clueless....

I visit your greenstone branch to pause my debit orders on my account (Vehicle finance and Personal Loan) that deducts on the 25th, due to me being retrenched and only receiving my salary on the last day of the month. To which the consultant simply told me I must phone and they cannot assist. She pointed me to the phone in the branch, from where I phoned the personal loans department. The person at the callcentre is completely clueless and cannot assist. I was told I will default and that they will then call me and look for the monies. To which I told her, this is why I am calling to avoid the payments from defaulting and make an arrangement to pay on Dec 1st, or make another arrangement. Please can someone assist me or point me in the right direction ASAP.