Absa closure of accounts

I am overseas and have been trying to close a bank account with Absa for the past few months. Given Covid, I'm unable to return to SA to close the account in an Absa branch and so would like to do so remotely. I have been consistently been trying to get some advice but since last year have been told that my query is sitting with the Closure team and marked as 'urgent'. I've run out of options. This is beyond frustrating