NC
Noeleen C

1 reviews | Active since Jun 2015

13 Jun 2015, 18:39

Absa closed my savings account and stole my money

I Noeleen Cilliers have 3 accounts with absa. 1 savings , 1 cheque and 1 house account with my husband.<br> My savings account number was ***<br> On 7 April 2015 I received an sms if I want to keep my savings account active I need to make a deposit which I did. I made 15 April 2015 R100. 14 May 200 and just after payday another R400.Altogether R700. Today I wanted to draw money from my savings account and machine said card not active. Phoned Absa bank afterwards and they said that the account does not exist. I am not going in to any branch to waste my time for Absa's mistakes. Who gave Absa permission to cancell my savings account. Please rectify your mistakes immediatly before I go to the ombudsman. Awaiting your call. I want my account back with the R700 or else put the R700 with the R50 savings account fee in my cheque account.<br> I am a very upset customer.

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Replies (1)
Absa
Absa's reply15 Jun 2015, 09:15
Official
Hello Noeleen Cilliers,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd