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mimie M

1 reviews | Active since Jun 2016

09 Oct 2019, 19:44

ABSA CLOSED MY ACCOUNT WITHOUT MY CONCERNED AS A RESULTS I HAVENT PAID MY PENSION FROM GEPF FOR 3 MONTHS,ABSA CLAIMING THAT THEY GOT A MANDATE FROM GEPF TO DO SO BECAUSE I AM DEAD

I AM NOMATHEMBA RUTH MOLEFE, I AM 75 YEARS OLD,RESIDES IN BLOEMFONTEIN,THREE MONTH BACK ABSA CLOSED MY BANK ACCOUNT WITHOUT MY CONCERN,CLAMING THAT THEY GOT A MANDATE FROM GEPF THAT I HAVE PASSED AWAY.SINCE THEN I AM NOT GETTING MY MONTHLY PENSION FROM GEPF,WHEN I MAKE A FOLLOW UP WITH GEPF IT SAYS THEY HAVE TRANSFERED MY MONTHLY PENSION WHEREAS IT DOESNT APPEAR AT ABSA.DUE TO THAT I HAVE BEEN RUNNING AROUND FOR THREE MONTHS LIKE A HEADLESS CHICKEN AND NO ONE WHATS TO TAKE RESPONSIBILITY OF THE CLOSED ACCOUNT AND OF MY MONTHLY PENSION FROM GEPF.AS A RESULTS I AM IN ARREARS LEADING TO BEING A BAD DEBTOR DUE TO NON PAYMENTS OF MY ACCOUNTS AND MY MAIN CONCERN AND WORRY IS MY MEDICAL AID,I AM ON CHRONIC MEDICATION AND SO FAR MY MEDICAL AID (GEMS)HAS NOT BEEN PAID,I NEED TO GO TO THE DOCTOR, BUT I DONT HAVE CASH AND I AM BEHIND WITH PAYMENT TO MEDICAL AID.. I HAD AN INVESTMENT AT ABSA,END OF AUGUST THEY GAVE ME HALF OF MY INVESTMENT AND END OF SEPTEMBER THEY GAVE ME THE REST OF IT,MEANING I HAVE NO MONEY WITH THEM ANYMORE. I HAD FEELING THAT I WAS FORCED TO CANCEL MY INVESTMENT.MY FRUSTRATION IS WITH ABSA BECAUSE THEY GIVE ME MY MONEY FOR INVESTMENT BUT THEY CANNOT OPEN MY ACCOUNT OR KEEP MY ACCOUNT OPEN DUE TO THE MANDATE THEY GOT FROM GEPF.YESTERDAY MY DAUGHTER WENT TO ABSA TO DEPOSIT MONEY INTO MY ACCOUNT AND THAT TRANSACTION COULD NOT GO THROUGH ...DUE TO UNAUTHORISED TRANSACTION...PLEASE INTERVINE ON MY BEHALF BECAUSE I FEEL I M BEING PLAYED....

FROM NOMATHEMBA RUTH MOLEFE,CONTACT NUMBER *** ,*** EMAIL :***

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Replies (1)
Absa
Absa's reply10 Oct 2019, 09:52
Official
 
Dear Mimie,
 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish you with feedback.
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd