MP
Mishqah P

1 reviews | Active since Jul 2019

29 Jul 2019, 12:27

Absa closed my account due to ***** without proof , lets get the accounts of everyone we dislike closed for fun , BECAUSE at ABSA thats allowed

I am absolutely gobsmacked at the level of client service I've received from Absa , On the 9th of July my account had been closed due to ***** investigation ( i simply got an sms saying this and no calls or explanations from the bank as to why the account was closed ) I was travelling and on my return went to the VANGATE MALL branch to figure out what was transpiring ... The client services teller Tuthle said she would call me on monday and advise as she had sent an email to the *****s department I've called her ( she had not contacted me as promised) asking if she'd gotten a reply and all i was told was " they won't contact me you will have to contact them yourself " followed by me then being on a call with the *****s department telling me to call my branch and sending me in circles. I still know jack **** about why my account was closed , VANGATE does not answer my calls and meanwhile deposits are being made into my account and NOT bouncing. HOW DOES ABSA PROTECT THEIR CLIENTS PRIVACY BY BLOCKING THEIR ACCOUNTS WITHOUT ANY CONFIRMATION ? ARE ALLEGATIONS MADE WITH THE BANK AND THEN ACCOUNTS SIMPLY CLOSED? MY PARTNER WORKS IN COMPLIANCE FOR ABSA AND THIS IS CERTAINLY NOT HOW PROCEDURE IS FOLLOWED ? WHEN WILL I HAVE AN ANSWER AS TO WHY MY ACCOUNT IS CLOSED ? WHEN WILL ABSA EVER RESPOND ? AND WHY WAS I NOT CALLED ABOUT ***** ALLEGATIONS ?

CERTAINLY NOT AFRICANITCITY STANDARDS

0
Replies (1)
Absa
Absa's reply30 Jul 2019, 08:06
Official
 Dear Mishqah,
 
 Thank you for bringing this matter to our attention. The reference number to your case is . We will investigate the matter and furnish feedback within the next 3 days.
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd