ABSA - Close my account - otherwise I will not be liable for any more of your fees

I have made the settlement payment - waited as requested- it reflected in the account - sent an email advising your Consultant of this (CCd my supposed "personal banker" - she never did ANYTHING to assist me - thus closing the account) and still the account remains open - I am placing this in writing on an formal public platform - I WILL NOT PAY ANYMORE FEES DUE TO YOUR LACK OF SERVICE - close the account so I can move on with my life - thank you