Absa Client very unhappy

I am not happy with Absa for 2 reasons.

1. I have debit orders for the 25 of every month. The Debit orders started tracking on the 24th. On the 24th I was charged for noumerous debit orders that was "Unsuccessfull" However on the 25th when my salary came in the debet orders went off but the unsuccessfull fees was not refunded. That feels to me like they are *****ing my money. 2. On the 25th I made a payshap payment to FNB. It failed about 6 times before evetually going through but the reciepient never recieved the money. Now I have sent a mail for the reversal of that funds but they say it is going to take up to 5 working days. The person I transfered to never recieved the money and is now on my case like seriously but the bank dont care 1 little bit about that. Imediate payments are imediate for a reason. It surely cant be that difficult to trace where the money went to and where it is now!!! Absa you dissapointed me heavely. I moved to Absa 3 month ago for this exact reason from FNB and what is worse the person that I sent the Money to spent more than 60 Minutes on the phone with FNB just to be told that the issue is with Absa.