ABSA - client versus machine

To all those PE fellows making use of the ABSA-ATM outside Glen Hurd Supermarket, Handsworth Street, Glen Hurd/Newton Park:

BE CAREFUL!!!

I withdrew cash, only to receive half the amount requested, but my account was debited with the full amount, on Sat 24 March at approx 11:00. I tried in vain to reach the HELP number supp**** in the verifying transaction sms. I then phoned Newton Park branch and the receptionist too, was not able to reach those responsible for the ATM facilities. Next, I had to report in person to the branch for an official complaint, on 27 March. On 03 April another sms followed from the bank, advising that my claim under reference ********** was repudiated. On 09 April, after a harrowing experience with the receptionist just to speak to my “personal banker”, I eventually got through to the bank manager. At her request, I requested written reasons for the repudiation of the refund, obviously with the purpose of furthering the issue if need be. Another working day later: no word, no action!!!

The long and the short, save yourselves from this experience, by simply avoid this ATM. I was personally informed at the shop, that this machine is not to be trusted and is seemingly the source of many frustrations.