Absa client service really bad and they get their clients arrested

Absa is probably the one bank thats going to sink itself, they dont even care about their current clients...

I opened a ***** case against their client in June already, and after my bank (tymebank) sent through the case, and all the documents they requested i.e. affidavit and police case number, they only asked for the indemnity on the 28th of July.

The only reason they got up to do anything then was because their client was instructed by me to follow up as i will not withdraw the case untill the funds clear back in my account even if it was deducted from his account.

The indemnity was sent on the 28th of July and then the fun started, now the funds have been confirmed and secured and taken from their clients account, he thinks everything is sorted...

Tymebank has a email and call trail of followups daily not receiving a response from absa at all, which i think is pathetic. Now i dont know if they just dont care but their client will be arrested between this afternoon and tomorrow, for something he thinks is over, guess he is gonna get a surprise, as the branch i went to told me they cant follow up my bank has to, what happens happens...

Really bad attitudes all round. From every angle by absa.

I am busy with the ombudsman and hope they can get a response but i doubt it.

Stay clear of absa people its really bad, they used to be so good.