Absa client service department reps are a dismal disappointment today

ABSA home loans client services department as got to discipline their service personnel, the behaviour that I received from Mirinda and Joelene is unacceptable and will not be taken lightly by me. The fact that there are no supervisors or team leads to take the complaints of clients seriously portrays how you take our business as well. I call and get through to Joelene and request for her to just move my debit today day earlier for only the month of December 2024 without hearing the full details or asking any clarity as clearly her work ethic for the day was on Black Friday and there was no interest to apply fully for her work her interest was clearly on discount. She just dismissed me and transferred me to collections so rudely. Then collections notices I’m not in arrears and I need to go back to client service which I encountered another nightmare as I was greeted by another rude and less interested individual called Mirinda. Clearly you need to send these people home as they have no interest at being at work today nor to service ABSA clients or maybe I’m the unlucky one today to face their wrath. Thank goodness for people like Koana who are passionate, more than willing to assist and ensure that Absa doesn’t lose clients based on less than helpful people like the likes of Mirinda and Joelene.