ABSA client living in a PO Box at Post Office!

I find it very difficult to see that ABSA thinks I can live in the small ***** POBOX at the Post Office. 1 st, will not fit in there and there is no Kitchen, Bedroom, Toilets or parking! I RICA's in March this year and since June they show my Post Office Box number on my statements. Agian Why? They do not send statements to the Post Office, they email it!. They know we use Bank statements to RICA at other places, Vodacom, etc. The previous address as at a Residential address. So why change it to a PO Box at the Post Office.