Absa Client *********, no way forward for me

It's been since 30 /10/ 18 , I reported case of ***** that's been done by an Absa client , so what happened I alerted Absa of the ***** firstly because I was de*****ed R18000.00 by an Absa client I sent everything emails as proof, affidavit from police station, police case number, but the problem is every day I'm asked to supply those things I deal with 3 people a day same thing it's like I'm going in circles, no way forward, I need absa to help me get my money back because the account for the ********* was stopped from working since I reported the case but no way forward for me , firstly I helped Absa so now they need to help me but no circles I've since spoken to about 10 different people from Absa every single day one thing every day,