ABSA Clearwater Mall atrocious service!

<p>I made a credit card application with absa clearwater mall branch about 4 weeks ago. unitil today i am awaiting feedback on the status of my application. when i try and follow up with the branch the consultant - Marks Molete bothers not to get back to me. I have sentr countless emails and spoken to the branch manager but nothing gets resolved! when i call the card application team they claim not to have received my documents and only after rigorous checking do they say that they will escalate the matter, this is the second time the matter has been 'escalated' but i have seen no resolve. It would appear that the branch is poorly run and doesnt send through complete applications to the card team or the card team simply misplaces customer documents. This has been a completely unpleasant experiece for me as i was considering banking with ABSA but with such poor service i have had to review my decision...</p>