Hellopeter
Share Your Experience
WO
Wessel O

1 reviews | Active since May 2018

09 Jun 2020, 12:09

Absa Clearwater Mall a No-No

Absa Clearwater Mall, Roodepoort: Yesterday, Today and Never Again. Unfriendly lot sent me from one Teller to the other and back and in the end Absa admited that they can't verify the acoount to which one wants to transfer money. That place will never see me again. Also cost me R10 in parking for the hour I wasted there.

0
Replies (4)
Absa
Absa's reply09 Jun 2020, 17:19
Official
Dear Wessel Oosthuizen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care
WO
Wessel O's update10 Jun 2020, 09:37
Reviewer Update
One Rezona Louw, Absa Group Customer Care responded to my postings of Absa at Clearwater Mall yesterdat stating that I van expect contact from Absa within the "next four hours". That was Yetserday, now it is Today and it will be Never as Absa thinks I will just go away quietly.
Absa
Absa's reply10 Jun 2020, 11:08
Official
Dear Wessel

Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care
WO
Wessel O's update10 Jun 2020, 12:21
Reviewer Update
No explanation from Absa for not contacting me telephonically "within four hours" as promised and now referring me to "...our email send (sic) to your personal email address". No such email was received! What next?