Absa clearwater

It's very bad...I was there about more than a year ago to close my account... But its still running .and I have to pay every thing because they don't close it! .I did lost my slip..but when a ask them for the copy .they want the date/with who did I speak .and I have to pay for a request to a copy of my slip.....I don't know what to do ..and I can't pay very time ......