BS
Benjamin S

1 reviews | Active since Feb 2016

29 Feb 2016, 08:20

ABSA Clears ********** credit card transactions

On Friday 26 February we woke up to credit card ***** on my ABSA card to the amount of almost R23 000. I immediately contacted ABSA and reported the (uncleared) transactions, and stopped the transactions. <br> Later the same day I completed all they're ***** investigation paperwork and at the end of the day went to the SAPS and reported it there as well.<br> This morning the nice surprise: ABSA is allowing these transactions to CLEAR on my account.<br> How pathetic is this? So they can't STOP these UNCLEARED transactions?<br> How many decades will it be for them to refund these funds - if they even do? And the interest that ABSA will charge us IF we get these monies back? Where is ABSA in protecting/securing they're own clients?<br> I guess one always need to involve the Ombudsman?

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Replies (1)
Absa
Absa's reply29 Feb 2016, 11:56
Official
Hello Bennie.Smit,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd