Absa Clearing double deduction funds from clients account before investigating - Backlog sorting it out.

Hi

I have been an Absa client for many years and I'm utterly disgusted that I have to wait 3-5 days for a dispute to be handled.

I made a purchase at Ackerman's on 07/06/2025 and a double deduction was cleared from my Absa account for R711.40. How does Absa not see the transaction happened within seconds, the store debit machine had an error message, and I was told the money would return to my account and I should swipe for a second time.

I have been waiting since 07/06/2025 for my money to return, now I must wait longer for Absa to dispute with Ackerman's for money that is mine in the first place. How does Absa operate to allow the clients' money to be cleared from their account and not check that it's a double deduction.

I want this sorted as I need my money back in my account, this is awful service from Absa. It is ******** to just clear funds out of someone's account and make them wait for it, when the job should have been done properly in the first place. Do you think people just have extra money laying around that they can wait weeks for money to return that shouldn't have been cleared in the first place.

I would like feedback regarding this matter and when it will be sorted. case number: C-***1, the slip was also submitted for the Ackerman's transaction.

I also emailed complaints about this, the feedback time said within 8 hours - case number C-***0. I am still waiting!!!!!!!!!!!!

I have called and am told to send emails and there is a backlog, I'm not interested in Absa's backlogs, employ more staff or run a proper system where you don't clear clients' money out of their account before investigating.

Regards: Ronnae