CS
Christopher S
1 reviews | Active since May 2019
16 May 2022, 13:28
ABSA CLAIMS
I've tried following up on a claim due to water damages to carpets and cupboards. Both registered under same claim number "carpets approved but nothing around cupboards, no one can give me any updates on claim in regards to cupboards that got damaged in the process. ABSA don't respond to emails. Consultans don't know a thing about claims at all and defenitly need training to treat their customers better. I have never struggled with anyone but ABSA. Honestly worst experience ever.
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Replies (10)CS
Christopher S's updateReviewer Update
16 May 2022, 15:02I've spoken to ABSA now and waiting on management to contact me back. That I know for a fact they won't contact me back. Apperantly approval on cupboards has not been signed off because it ha exceeded the mandotory amount. This is a load of bull because damages was done and now absa wont sign off to replace. What do I pay for then ????
CS
Christopher S's update16 May 2022, 15:02
Reviewer Update
I've spoken to ABSA now and waiting on management to contact me back. That I know for a fact they won't contact me back. Apperantly approval on cupboards has not been signed off because it ha exceeded the mandotory amount. This is a load of bull because damages was done and now absa wont sign off to replace. What do I pay for then ????
Absa's replyOfficial
16 May 2022, 16:19Good day
We are busy with the matter.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
We are busy with the matter.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply16 May 2022, 16:19
Official
Good day
We are busy with the matter.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
We are busy with the matter.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
CS
Christopher S's updateReviewer Update
16 May 2022, 16:29As discussed with consultant earlier todag one of the managers would touch base with me before end of bussiness today. By the looks of it. There is no such thing as by end of bussiness day with ABSA seeing that it is already 16:30 in the afternoon.
I've tried reaching out to Steven Rampya from absa. 6 calls later and not answering either. Wow absa management even ignores calls.
I've tried reaching out to Steven Rampya from absa. 6 calls later and not answering either. Wow absa management even ignores calls.
CS
Christopher S's update16 May 2022, 16:29
Reviewer Update
As discussed with consultant earlier todag one of the managers would touch base with me before end of bussiness today. By the looks of it. There is no such thing as by end of bussiness day with ABSA seeing that it is already 16:30 in the afternoon.
I've tried reaching out to Steven Rampya from absa. 6 calls later and not answering either. Wow absa management even ignores calls.
I've tried reaching out to Steven Rampya from absa. 6 calls later and not answering either. Wow absa management even ignores calls.
CS
Christopher S's updateReviewer Update
16 May 2022, 17:43As expected from ABSA service and management team, no manager contacted me as agreed on with earlier conversation I had with the consulant. I think it is time for me to move my home bond and insurance somewhere else. A Bank that strive to assist their clients. I want a solution to the claim with the cupboards and not feedback stating it in progress. I want answers.
CS
Christopher S's update16 May 2022, 17:43
Reviewer Update
As expected from ABSA service and management team, no manager contacted me as agreed on with earlier conversation I had with the consulant. I think it is time for me to move my home bond and insurance somewhere else. A Bank that strive to assist their clients. I want a solution to the claim with the cupboards and not feedback stating it in progress. I want answers.
Absa's replyOfficial
17 May 2022, 09:46Good day
The matter is being worked at.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
The matter is being worked at.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply17 May 2022, 09:46
Official
Good day
The matter is being worked at.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
The matter is being worked at.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
CS
Christopher S's updateReviewer Update
17 May 2022, 17:21Which matter is being worked on, Tried contacting ABSA again today without any success. ABSA claims department require new staff and management and training set in place for staff that work with claims to assist their clients according to their needd and requirements. I am going to make this public on all social media platforms and news pappers to show what we as absa clients need to deal with to get things sorted out.
CS
Christopher S's update17 May 2022, 17:21
Reviewer Update
Which matter is being worked on, Tried contacting ABSA again today without any success. ABSA claims department require new staff and management and training set in place for staff that work with claims to assist their clients according to their needd and requirements. I am going to make this public on all social media platforms and news pappers to show what we as absa clients need to deal with to get things sorted out.
Absa's replyOfficial
18 May 2022, 09:07.
Absa's reply18 May 2022, 09:07
Official
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Absa's replyOfficial
18 May 2022, 10:12Good day
Claims department is still busy with your matter and feedback will be provided.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Claims department is still busy with your matter and feedback will be provided.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply18 May 2022, 10:12
Official
Good day
Claims department is still busy with your matter and feedback will be provided.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Claims department is still busy with your matter and feedback will be provided.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
CS
Christopher S's updateReviewer Update
18 May 2022, 15:26Can you confirm what the hold up is and ETA on approval of carpets? I think I pay a ton of money each and every month and for ABSA to take this long to give me feedback is major concern
CS
Christopher S's update18 May 2022, 15:26
Reviewer Update
Can you confirm what the hold up is and ETA on approval of carpets? I think I pay a ton of money each and every month and for ABSA to take this long to give me feedback is major concern
Absa's replyOfficial
19 May 2022, 09:35Good day
Please send an email directly to my work email address. The people at the Claims department do not see your reviews.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Please send an email directly to my work email address. The people at the Claims department do not see your reviews.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply19 May 2022, 09:35
Official
Good day
Please send an email directly to my work email address. The people at the Claims department do not see your reviews.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Please send an email directly to my work email address. The people at the Claims department do not see your reviews.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd