ABSA Claims Department: lack of service and communication

I would definitely NOT recommend "Homeowners/Building Insurance" from ABSA. The lack of service from ABSA's Claims Department is appalling. The service provider ("Ngconca Building Consulting") did not do their part either, and ABSA did nothing to sort this out. To reitterate: this was a service provider allocated by ABSA. No one is taking responsibility for the lack of service.

I have called the Claims Department numerous times, and sent more than one email, but this matter is still not resolved.

As a client of ABSA: Even when sending a complaint to ABSA's Complaints Department (ABSA Action Line), l still did not receive a response, or resolution to this complaint.

I will definitely be changing to a different insurer for "Homeowners/Building Insurance" as soon as possible.

There are so many competitors out there; why struggle with one (ABSA) who has no idea what client service is.