DF
Dalene F
1 reviews | Active since Nov 2019
10 Nov 2019, 19:45
Absa Claims
I'm very disappointed in Absa. I've registered a claim on the 7th November 2019 between 8-9am regarding my geyser. By Friday 8November 2019 around the same time I had to make another inquiry. They send send me the details of the plumber. After making a few calls the plumber came for a assessment. Around 15.45 the same day I called Absa again and they assured me that the geyser will be replaced by Saturday 9am.I have confirmed time and date with plumber. Came Saturday the plumbers phone was off. Up till today Sunday 10th November I'm still waiting. Insured with Absa for 9years and first claim and this is the service one gets. Ridiculous I must say. Good to take your money. Poor service
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Absa's replyOfficial
11 Nov 2019, 10:57Dear Dalene, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply11 Nov 2019, 10:57
Official
Dear Dalene, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
DF
Dalene F's updateReviewer Update
11 Nov 2019, 16:13Thank you Absa you have failed once again. Your supplier responded." Sorry mum I got your Geyser late I will come tomorrow morning at 9 to install it" I called you this morning. Promises made that the plumber will be here at 3pm.I have clearly asked you provide me with a new supplier and get the job done. That's how you treat your customers. I anyone read this. Take your business elsewhere. This is but a small problem whats gonna happen with bigger claims.
DF
Dalene F's update11 Nov 2019, 16:13
Reviewer Update
Thank you Absa you have failed once again. Your supplier responded." Sorry mum I got your Geyser late I will come tomorrow morning at 9 to install it" I called you this morning. Promises made that the plumber will be here at 3pm.I have clearly asked you provide me with a new supplier and get the job done. That's how you treat your customers. I anyone read this. Take your business elsewhere. This is but a small problem whats gonna happen with bigger claims.