Absa Claim rejected

In February 2019 my Lapa collapsed and I lodge a claim at Absa Insurance Company and after weeks that they couldn't decide if the claim must be paid, they even send me confirmation that the claim was approved and after I waited a few weeks for the Contractor to come and rebuild the Lapa, Absa Technical Advisor phoned me and said that the claim was rejected, after contacted the Ombudsman that just passed letters from Absa to me and vise versa, where they stated different technical points that didn't make sense, the Ombudsman closed the case. I had previous a claim on the Lapa in 2016 and asked Absa for pics and correspondence and they refused to supply me with it so I could go further with the case/matter.