ABSA CLAIM NOT PAID FROM 11 JUNE 2021

My dad passed away on the 11th of June 2021 and my mom had taken a funeral cover . Despite sending the necessary completed documents as well as supporting documents to ABSA, to date, the policy had not paid out - despite the claim that the policy pays out within 24 to 48 hours. If this matter is not sorted out, I will lodge a complaint with the Ombudsman. Furthermore, we had physically went into the ABSA Cornubia branch and advised ABSA of my Dad's death. All the necessary documents for my dad's credit card was filled in but a debit order still went through in June, despite the additional cover on the card. This has resulted in my mom becoming very ill as ABSA has not fulfilled their claims that their make on their product offerings.