Absa Claim Delay

<p>I need assistance urgently as phoning the call centre is not helping.</p> <p>2 weeks ago we logged a claim for the boundary wall and a tree that has fallen over. After phoning every day for the last week as we didn’t hear anything for the first week we are still no wiser.</p> <p>This morning Mpho told me the claim was approved and the contractors can go ahead, we phoned the contractors and they still have not received the approval from Absa.</p> <p>As I mentioned here and on the phone the last 2 weeks this is our boundary wall, you can just walk into my yard for the last 2 weeks. If there happen to be a break how will we be assisted? We have more expenses now as we need to pay our security company to be there the whole time.</p> <p>We pay our account every month and this insurance is paid a year in advance because we didn’t want any delays when a claim does arise.</p> <p>Please get back to me urgently as we need this fixed this week still.</p> <p> </p>