ABSA Claim ***

What a huge disappointment. Nothing is happening to our insurance claim at ABSA, nor our email complaint beginning February 2015 and ABSA response to complaint dated 05/02/2015 by Jackie Pretorius with complaint number *** as reference: Numerous calls to your call centre during February 2015 and March 2015 where we spoke to the Supervisor Pauline and consultant Mpho. Still our repair work to our claim has not started yet. Every time we call a new assessor are send out to our premises or a contractor has been appointed by still with no response!!! This is 3 months now that out bathroom is in a mess, and no compliance by ABSA Insurance. What must we do????? ABSA Insurance please keep up your good work. AS soon as my policy expires with ABSA it will not be renewed but believe me my next step is the Insurance Ombudsman were this report will go to!!!!!!