KT
Khosi T

1 reviews | Active since Mar 2021

08 Mar 2021, 20:25

Absa Chris Hani Branch - HorribleExperience

The experience I had today at Absa Chris Hani mall in Vosloorus was very bad. It took close to 3hrs for a mere cash deposit. ATMs were not working, we had to queue from 11:30 only to be serviced by a consultant at 14:15. What was irritating was that no one explained why the ATMs were not working. When we finally got inside, we noticed were queueing for one teller and again no apology or reason explained why one teller. What was very sad to see was how the sick and elderly were treated, could hear a consultant telling elders "There are many people your age or your condition who are queueing" Sad to this was we could hear the staff discussing personal staff and laughing whilst we are forced to wait for long. This is normal for this branch. Disappointed & Annoyed!!!

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Replies (1)
Absa
Absa's reply09 Mar 2021, 11:15
Official
Dear Khosi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .  Kind regards, Daphne Le Grange Group Customer Care