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shaun P
1 reviews | Active since Feb 2013
14 Oct 2020, 13:43
ABSA Cheque Card
I recently rented 2 cars from AVIS on 14 September and 21 September 2020 and used my ABSA cheque card for the deposit. The cars were returned and the authorization amount has still not been reversed. Between Avis and ABSA i have been swung like a cat advising me that the amounts will be released, Its has still not be done and I cannot access my cheque account because there amounts have not be reversed. Avis have told me they have submitted the letters to ABSA and yet nothing has been done to rectify the situation. I have been to the bank numerous times and it is still not resolved.
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Absa's replyOfficial
14 Oct 2020, 14:20Dear shaun Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply14 Oct 2020, 14:20
Official
Dear shaun Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
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shaun P's updateReviewer Update
14 Oct 2020, 14:39Thankyou Daphne for your prompt response. I would very urgently like ABSA to resolve the issue, I have made contact with several people at ABSA and AVIS with the assurance it will be resolved and yet still no concrete evidence that it has happened.
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shaun P's update14 Oct 2020, 14:39
Reviewer Update
Thankyou Daphne for your prompt response. I would very urgently like ABSA to resolve the issue, I have made contact with several people at ABSA and AVIS with the assurance it will be resolved and yet still no concrete evidence that it has happened.