SM
Selina M
1 reviews | Active since Jul 2017
26 Oct 2021, 14:35
ABSA Cheque Account - Overdraft
I received a message from ABSA saying 'failure to rectify the overdraft on your ABSA Cheque Account immediately will result in additional fees and charges'. 1) I do not have a cheque account with. 2) You can't even get through to ***. Been holding for more than 30mins to get through to that. 3) Your *** can't even Help, they send you back to overdraft section which is continuously on auto mode. I find your service very pathetic. Can someone tell me what is going as I do not a Cheque Account.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
26 Oct 2021, 16:33Dear Selina Modiselle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***8. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply26 Oct 2021, 16:33
Official
Dear Selina Modiselle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***8. Kind regards,Rezona Louw Group Customer Care
Best regards,