SM
Stanley M

1 reviews | Active since Oct 2025

07 Oct 2025, 12:37

ABSA CHEQUE ACCOUNT GLITCHES NEW CUSTOMER

I had gone to open a Absa Account around the 29th September 2025 . I had gone into the Umhlanga ridge branch . However after opening my account I was told to make a deposit at the ATM so I went outside and tried to deposit but the slip had said NO TRANSACTION NOT ALLOWED. So I had informed the bank and they insisted that they will call me in 48hour and that the account should be fine. However I waited and nobody called so I had gone into the Branch again a week later and another consultant assisted and she told me that she will resubmit the documents correctly and that I should wait another 48hours . I waited However nobody had called me . A simple cheque account is giving me so many issues and I do not have the time to keep going into the branch . I have not seen such a problem in my life . I cannot make any deposits neither can I switch my banking as ABSA has put a hold onto the account even before utilizing the account . All my documents are correct and in order . If my account is not sorted out I will be closing the account and will continue with my current bank.

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Replies (1)
Absa
Absa's reply07 Oct 2025, 16:25
Official
 Dear Stanley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***0  Kind regards,Group Customer CareVanessa Crowe