Absa cheque account frustration

I am very frustrated with this bank, I changed from absa because of their bad service, now because it was cheque account they continue to add monthly service fee,then took the account to legal department they called me to make arrangements which I did agree to pay R500 monthly so settle the card fees. On the 13 July 2023 SARS paid my returns to absa account and their account balance was settled but now they don't want to realise my money left after their account is settled, Since Thursday 13 July 2023 when I went to absa branch and they called legal department then asked for Bank statement which I did sent same day no one have called or acknowledged that they received my statement or quiry. Bad service one way. I feel like they are punishing me now.