AB
Alphina B

1 reviews | Active since Jan 2020

25 May 2020, 10:03

Absa Cheque account disastrous

I opened a cheque account with absa in 2017 and continued with it in spite of enduring the high interest fees. However in March 2020 I encountered financial difficulties and I am no longer receiving a salary in absa. Due to their high interests I owed R2360 in April 2020. I was not financially able to pay that amount and it increased to currently R 4000. I requested them to deactivate the account until I paid the money and the admin said it is impossible to deactivate the account until I have paid all the money. My question is how long will the account keep accumulating interests even when I am not using it. There must be some form of agreement between us to help me be able to pay this fees. Otherwise this will have a negative impact on me.

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Replies (1)
Absa
Absa's reply25 May 2020, 10:33
Official
Dear Alphina,, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd