Absa Cheque Account application no documents attached

App**** for an Absa Cheque account with the aim of making it my main account but the is incompetency making me doubt their ability to handle my money. I app**** on their website on Monday everything was fine even received a confirmation that consultant will call to activate the account. The following Monday i call to follow up and I am told that there are documents missing,why did I receive a confirmation ? In 7 days i was not told that there are missing documents,I find out that there is just a comment added on my application (only ABSA knows about it not me the applicant),only one person can modify my application and they are not at work. I tell them that i app**** online and uploaded everything the website requested, they tell me that i need to submit via email as the website "sometimes" does not attach documents. A KNOWN ISSUE ON A WEBSITE THAT HANDLES PEOPLE'S MONEY.