JG
JASON G

1 reviews | Active since Dec 2010

28 Nov 2016, 17:36

Absa Cheque Account

<p>hi,</p> <p> </p> <p>I have opened a new absa platinum cheque account , for the reason my debit order kept failing at another *** bank (even when funds was available), so I decided to move everything to asba,</p> <p> </p> <p>I have succesfuly opened a cheque account on the 7 of November 2016 , after sending documents over and over again to Crystal George from ABSA ,</p> <p> </p> <p>After a conversation with Collette to finalise account , she ask me with branch I will be collecting card on the day account was opened and I said vryheid branch , So i took it the card will be here in a week,</p> <p> </p> <p>After waiting two weeks I send a email to ask if the card was at branch , and theysay card was never ordered, so she made another card order request (spoke to another lady dont remember her name,</p> <p> </p> <p>After waiting a week for branch to call , I went to branch to ask them and they said no card was there and cant see if there had been a card ordered, this was Sunita Singh at Vryheid Branch (624526)</p> <p> </p> <p>So I told her I will wait until my card has arrived, or contact absa head office again,</p> <p> </p> <p>So I contacted on 21/11/2016 and spoke to a lady and she said that I can get a normal debit card at the branch, but I ask her for an embossed card (after she explained there is a additional charge I said she may proceed,</p> <p> </p> <p>Today the 28th I have not received any feedback or delivery of card to vryheid branch,</p> <p>After all this I'm already not happy with absa's service and just moved back.</p> <p> </p> <p>I am fed up of calling and calling in regards to my card, I would like an embossed Platinum Cheque Card delivered (free of charge to me) at my offices this week, after all of absa's incompetence staff that can't help me.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply29 Nov 2016, 09:48
Official
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved.. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd

Best regards,