GM
Gorden M
1 reviews | Active since Oct 2017
12 Dec 2019, 08:47
Absa cheating us through their people
Absa is cheating us through their uns****ed people. I have a loan account with them and did the reconciliation from the beginning. my recon shows that I am ahead with R5 601.85 yet the so called Collections Customer Management (Monique Solomons) has the courage to call me and say my account is in arrears. the worse part of it she can't even tell where those arrears come from. Should I have not done the recon myself, I would be paying until Jesus Christ come back. I wont advise anyone to do business with this dishonest people
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Replies (2)
Absa's replyOfficial
12 Dec 2019, 09:37Dear Gorden, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply12 Dec 2019, 09:37
Official
Dear Gorden, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
GM
Gorden M's updateReviewer Update
17 Dec 2019, 13:37Dear Basani
This is taking way too long. to date I haven't received any correspondence from Absa. I need to settle the account and cannot do so if the account is still a mess. This is causing a serious inconvenience.
Regards
This is taking way too long. to date I haven't received any correspondence from Absa. I need to settle the account and cannot do so if the account is still a mess. This is causing a serious inconvenience.
Regards
GM
Gorden M's update17 Dec 2019, 13:37
Reviewer Update
Dear Basani
This is taking way too long. to date I haven't received any correspondence from Absa. I need to settle the account and cannot do so if the account is still a mess. This is causing a serious inconvenience.
Regards
This is taking way too long. to date I haven't received any correspondence from Absa. I need to settle the account and cannot do so if the account is still a mess. This is causing a serious inconvenience.
Regards