ABSA - CHATWALLET REVERSAL NOT POSSIBLE

ABSA BANK, I am writing today as I am truly dissapointed in your level of service. I asked Absa team on the 25/03/24 to assist me recover /reverse a chat wallet. I sent the money, in error the 2nd time, so if the person was a person to return the money I would solve it myself. I needed your tech team who created this brilliant product that only benefits ABSA to help, to reverse their great creation. Its like creating a bomb to do blow up and not having detonator. I want to see what absa is gonna do to compensate me as I lost 1500 that couldnt be reversed. I do not wish to bank with you, I want to understand why all your consultants are not being trained properly, all of them dont have enough info, one ladt told me you cant reverse the transaction, the 2nd lady i think it was innocentia says yes i can i must go to the absa bank, then i went to Nicolway branch in Bryanston, the manager and consultant could not help , I called your consultant from the branch they gace me an email address, and says 24-48 hrs response time, really , so in an emergency what do we do. Your stupid system generates emails asking me to give instructions how to drawe the chat wallet to the person who received, yet I am busy asking Absa to reverse - why are you asking me to do that when clealy I am saying its an error?