Absa ChatWallet is terrible!

I am beyond disappointed with Absa that they would force customers to migrate from the CashSend service which worked fine to this new ChatWallet service which is terrible and doesn't work. Beyond the fact that ChatWallet is slow and cumbersome, after struggling through the whole login protocol and menus, the option to try and withdraw cash at an ATM doesn't work. After countless attempts to initiate a withdrawal there was no 10 digit withdrawal code sent. I phoned the Absa helpdesk twice, confirmed all steps had been followed correctly and it was just a confirmation that the system is faulty. I had to return home from the shops without buying groceries because the money is unable to be withdrawn. What an utterly useless system. I am glad I left Absa as a customer many years ago and moved to FNB where I receive smooth and efficient banking services and excellent functional digital banking.